Novetec Group Limited


Frequently Asked Questions



How to use the cold pack and hot & cold compress?
Please read carefully the user instructions enclosed with the product which can also be found from this web.

How can I place order with Novetec ?
You can place order by phone, by email, or directly from this web guided by instructions: Tel: 852-39961830, email us:, web page:

Is there a minimum order quantity?
No! We do not have minimum order for all these products.

Does that need transportation cost for the products to be delivered to me?
If delivery in Hong Kong or China in publie area, there is NO delivery cost needed. Delivery is free and in most cases products will be delivered to you from courier. But if it is in countryside, rural area or some areas that are difficult to reach, delivery cost is needed. For details, please contact our office - Tel: 852-39961830 or email us:

What forms of payment do you request for?
Payment through PayPal ( you should need a PayPal account) or payment by creit card through PayPal. While choosing these payment methods, please follow the instructions from this web step by step to complete the payment process.

T/T wire transfer from bank (Hong Kong banks only). After filling the buyer information and pressed the - Continue button, you will find our T/T bank account information OR here you can have our bank account details:

  • Account No.: 456506971838
  • Bank Name: The Hongkong and Shanghai Banking Corporation Ltd.  
  • Bank Address: Head Office, 1 Queen’s Road Central, Hong Kong.
  • Bank Swift Code: HSBCHKHHHKH

T/T wire transfer from bank (China banks only). After filling the buyer information and pressed the - continue button, you will find our T/T bank account information OR here you can have our bank details ( China local bank):

a.  开户銀行: 中国銀行, 深圳分行, 地鐵支行
c.  户名: 梁建荣
d.  賬号: 6013822000608646348
e.  賬户類别 - 長城电子借記卡
f.  手机号碼:86-13612899067 (银行或要求输入)

Cash - If payment by cash, please first call our company for arrangement and get to our office for payment, then take the product immediately - mainly for Hong Kong clients. ( our Tel. No.: 852-39961830) OR
Please follow the web instruction step by step to fill up accurate buyer information, then press- continue  button. After you have verified all the filled details are correct, please press the - Confirm button. You will very soon receive an email confirming the purchase, our staff will call you to follow up payment and delivery steps.

What is the warranty policy?
Novetec offers 1-year warranty for all products. 

Returns.. What is the return policy?
You are requested to fill up the: Defective Claim Form to specify product  defects, symptoms, etc., email or fax back to Novetec. We will then contact you very soon to resolve it. You may also call Novetec tel. No.: 852-39961830 for claim. In most cases, you may need to hand carry the defective unit to our office for claims, replacement, etc.

Warm reminder -  please read through the user instructions carefully to ensure full understanding of application to avoid miss-use of the product.

Defective Claim Form - How can you obtain the Defective Claim Form? Please download this Form below in PDF format OR please call Novetec for it.

Tel: 852-39961830. This will be emailed or faxed to you.  





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