Novetec Group Limited


  Return Policy   


What is the return policy?

  • You are requested to fill up the: DEFECTIVE CLAIM FORM to specify product defects, symptoms, etc., email or fax back to Novetec. We will then contact you very soon to resolve it. You may also call Novetec tel. No.: 852-39961830 for claim. In most cases, you may need to hand carry the defective unit to our office for claims, replacement, etc.

  • Kind reminder -  please read through the user instructions carefully to ensure full understanding of the application to avoid miss-use of the product.


  • Defective Claim Form - How can you obtain the Defective Claim Form? 

         Please download this Form below in PDF format or please call Novetec for it. Tel: 852-39961830.

         This will be emailed or faxed to you.  



Defective Claim Form Download



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